Commission Information page 2

Download a Price List & Commission Information sheet, PDF format

The Commission Process
Ideally, please give me as much notice as you can if you require a portrait by a specific date, and I will confirm at the time of providing a quotation if this timeframe is achievable. I can sometimes fit in last-minute work, but this does depend on my current waiting list.

I will email you a quotation based on your portrait needs. Once you have received your quotation, if you wish to go ahead with a booking, a 50% deposit is required. This will secure your booking and enable me to start the work. If the work isn’t required for a specific date, I will give you an estimate of when I think I will likely be able to start the portrait and I will update you closer to the time to confirm this, so that you will have an idea of when it will be ready.

Once the art work is ready for approval, a scan/photo of it will be emailed to you. If you require any adjustments to the work, these will be done and then a revised scan/photo emailed to you for reapproval.

Once approved, I will invoice for the outstanding balance, plus the cost for postage.

Art work is only dispatched once payment has been received.

Your deposit will only be refunded if you cancel your booking before I have started work on your portrait.

Photo Requirements

To best capture the subject matter, there are a few pointers regarding photographs. I can only paint what I can see on the photo provided, so the better the photo quality, the more details I can get into your portrait.

The main features for detail are the eyes, the windows of the soul! Ideally, they should be clearly visible in images.

The photo should be clear and in focus. A natural light source on the pet’s face shows up detail and colour better than photos taken using a flash. Ideally, take the photos outside rather than indoors.

The larger the photo size you have, the better, so that the photo can be printed at a good size to work from and will show up the finer details.

Low resolution images and cropped photos are not the best to work from as the image can be very small once printed out and/or pixelated, losing important detail in the eyes, etc. If this is the only photo you may have, then I will obviously do my best from the image provided.

Mobile phone cameras: the camera sensor is not as good as an actual camera, and mobile phones (even the top of the range!) do not produce the best clarity or sharpest images, particularly indoors or in poor light source, where the subject can appear very dark/flat, with very little in the way of contrast and details. I do try and get as much detail as I can if this is the only source of photos you have. I am happy to have a look at photos and advise which would be the best to work from.

Please remember that I only have the photo to work from, I don’t know the pet so, for example, if the eye area looks black on the photo that is all I will be able to see.

How to Send Your Photos

Please email me any images you wish me to look at. I am more than happy to have a look at several photos and advise which would be the best to work from. I will always confirm when I have received photos, so if you don't hear back from me I've likely not received them - this can happen when sending large file sizes by email. Alternatively, you can send photos via WeTransfer, an easy to use site for sending large image sizes / multiple images. You will usually receive an email notification when the files have been successfully uploaded and again when they have been downloaded by myself.

Hard copy photos can also be posted to me and these will be returned when sending the art work.

Two or More Pets in a Painting?

If you want a painting with two or more pets in it, then don't worry too much about trying to get them to sit still together. Two separate similar images can be put together to create a portrait, either as 'floating' headshots or side-by-side.

Payment Methods

Payment for the deposit and balance can be made by cheque, credit/debit card (via Paypal) or Paypal.

Paypal is the company I use to handle my online card payment transactions, and it is a free, secure service and you don’t need to have an account with them to pay by card. The invoice has details of how to pay, and will be emailed to you for both deposit and balance payments.

If you are new to making payments using a credit or debit card with Paypal, the easy-to follow instructions will guide you through the check-out process, similar to any online store.

Overseas Addresses

I am happy to accept overseas commissions. Please contact me for a quotation, which will be calculated based on airmail costs and the current exchange rate.

Payment via Paypal only, in either US Dollars or £s sterling.

If you have any other questions about the commission process, please let me know at

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© Karen Hartnell
All photographs and artwork contained in this website are copyrighted. Reproduction, copying or redistribution of any part of this site is strictly forbidden.