Delivery
UK delivery is included in the price, unless otherwise stated.
International orders are welcome but cannot currently be processed through this website. Email me with the items you are interested in and I will calculate the shipping cost to your country. I will raise a Paypal invoice for the total cost, should you wish to complete the purchase.
Order dispatch times
Prints
In stock items: mailed within 48 hours of placing your order (Monday – Friday).
Back ordered items: These are printed-to-order so please allow 10-14 days for delivery, longer during busier times of the year such as Christmas as my printers are also busier so the turnaround may be longer. Sent Tracked 24 or 1st Class Signed For.
Original art
Original art is sent by fully insured, next-day delivery.
International orders
Delivery times are dependent on destinations.
During busy holiday periods or destinations experiencing disruption due to Covid, there may be mail disruption and delays.
Returns
Items can be returned to me using a tracked service within 30 days if you are not happy with your order.
Refunds will be processed, less the original postage cost, once items have been received safely.
Returns exclude commissioned work, pet portraits and hand-painted bespoke plaques, which are non-refundable.
Your personal information
Your personal information provided when you make a purchase is safe and secure.
All information given when placing an order is only used for the purpose of fulfilling your order or portrait commissions, and is not used in any other way.
Paypal is used for transactions and invoicing. Paypal is safe and secure and transactions are encrypted using advanced encryption technology. None of your credit card information is shared with me when a transaction is processed via Paypal.
If you have any other questions that I have not answered here, please contact me.